Bose Lifestyle 650 Home Entertainment System, Works with Alexa, White

Why did you pick this product vs others?:I’ve had Bose equipment for years and I consider it the best in the business. Upon my initial delivery I was disappointed because I was missing some parts that was supposed to be delivered with this product, so I gave it 2 stars. Upon contacting the Seller, the parts were delivered in a courteous and swift manner. I am thankful and totally thrilled with their service and product. The product is of excellent quality and their service is above reproach. Sound quality:Excellent

I've had Bose systems for years. Started off with the Bose 321 which I moved to the bedroom when I purchased the Bose V35 and then finally I upgraded to the Lifestyle 535. The reason I kept buying Bose was because the 321 blew me away! But this Lifestyle 650 is in a league of its own!!! While there were improvements with the speakers with each upgrade I've purchased, there has been no larger jump then the one to the new Omni Jewel speakers of the Lifestyle 650! And they've nicely dialed in the receiver too. The clarity is impressive and they've put a punch with the bass in the new Acoustimass 300! This new 360 degree sound is very impressive. It works real well with all audio levels. My room is filled with sound swirling all around me!But the one thing that is disappointing with Bose is they started outsourcing their support department to the Philippines. The base level has dropped about as much as the improvements with the new speakers! While there are a few good ones, many don't have a clue about their product. They just read each step out of a book without knowing what they are doing. To give an example, I also upgraded my 321 the new SoundTouch 300. The Acoustimass 300 wasn't making a difference with low bass sounds. At one point she actually told me that the situation was normal. She said I need to "break-in" the Acoustimass 300 like you do a car and then it'd play better!But I am glad I stuck with Bose. When I was having trouble linking all my SoundTouches, they did send me to a supervisor which was a tech in the states. And I tell you, he was impressive!!! I took advantage of this time and got many questions answered! So good support is there if you are lucky enough to get to them.I didn't have the issues some owners had with setting up the system. All speakers synced easily and perfect. And my equipment was very easily setup as well. I did have an issue with the SoundTouch system, but I was also having problems with my SA-4 SoundTouch so I can't blame this on Bose Lifestyle 650. But their support experiences that you read are real. Many of the Philippines support staff are some of the worse I've seen. If I hadn't gotten in touch with an actual Bose tech here in the states, I might have switched to another system.But in summary, the sound that made Bose famous is there with the Lifestyle 650! The jump to 4k tech and the HDMI ARC and CEC is fairly new in the industry. I've heard of some quirks depending on your TV but the list is getting smaller as they update the interface. I was fortunate and didn't have any problem with my LG TV's. Maybe because they are new, not sure.If you want great sound with a very stylish look then I say go for it…..I am glad I did!!!

I seriously would give this negative stars if I could!Unfortunately, I spent over $5,000 on this product and it never worked—not even once. It arrived completely non-functional: no sound, no power, nothing. I contacted customer support and was told they would send a new remote to troubleshoot the issue. That remote never arrived. When I followed up, the next representative had no record of any such request.I even attempted to purchase a new remote myself, only to be told they are no longer manufactured and cannot be replaced. To make matters worse, I was told I could pay to ship the entire unit back just to see if it worked, but that they would not repair it if it was broken.This has been a deeply frustrating and costly experience. I strongly, strongly caution anyone considering this company (or product)—please do yourself a favor and look elsewhere. It costed me way too much, and hands down, the worst costumer service I have ever dealt with in my entire life, by far.

I've had a pretty large amp/speaker setup for years. I was looking to make some upgrades and was looking at Bose. Having done a la carte for years (denon amp, kenwood speakers etc.) i wasnt sure if i'd be sacrificing anything going to a boxed set. Needless to say, the sound is as expected - amazing! I wasn't totally sure until I went to the bose store and listened in person, and then I had to buy it. Setup was easy - the system walks you through everything on the tv. Took about an hour since I mounted the front and rear speakers on stands. Well worth the money. I did have to call customer care to get the system to force the update. Calling in, i was prepared for the typical "wait forever on hold" experience. I was delighted to get through in minutes, and the agent routed me to a specialist specifically for this system. We registered a few things, and then forced the update. The rep even called me back 10 min later to make sure everything went through as it was supposed to - great customer service. The remote works flawlessly with my apple TV and Xfinity cable box. The iphone app is cool to control everything with as well... and did i mention the sound quality? Amazing. And the speakers are a brushed metal, and are TINY. Everyone i've showed it to thought i was nuts for what i spent, until i play something for them!